Missing FedEx Information

There are a couple of reasons you might be missing FedEx tracking information for your order.

First, it is possible that your order has not been fully packed and processed yet. Depending on what time or day you placed your order, it will ship on different days. Generally, our cutoff for same-day shipping is 12 EST on a shipping day. This does change sometimes based on FedEx’s schedule and various holidays. For the most up to date information on our shipping days, please see our shipping policy.

The second, though less helpful option, is that there was simply a computer glitch somewhere and the email might not have gone through. In this case, please contact us by using our Contact Us form here or by emailing info@kolfoods.com and we will be sure to get that information to you as quickly as possible.

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