Holiday Shipping 101
Holiday time is the one time you want everything to go perfectly smoothly, and that includes the shipping of your delicious KOL Foods products for holiday meals. To help, the KOL Foods mishpocha has drawn up this handy guide for your mishpocha.
If you have questions about our current shipping schedule, please see our Shipping Information page.
How Holiday Shipping Works
KOL Foods does not ship on or for delivery on many chagim or several federal holidays. Depending on the shipping schedule of the secular week, we may ship on chol hamoed.
| KOL Foods shipping may be affected by the following Jewish holidays (not listed is Shabbat, which affects our shipping every week). Additionally, our office hours change for these holidays:
Pesach 7 and 8
Shavuot 1 and 2
Rosh HaShanah 1 and 2
Sukkot 1 and 2
| In addition, the following federal holidays may affect our shipping and office hours:
Holiday shipping depends on a few factors:
- Does the holiday begin at sunset or the next morning?
- What day of the week does the holiday fall on?
- Is the holiday a federal holiday?
Let's address these in order.
Does the holiday begin at sunset or the next morning?
If the holiday begins at sunset, that day is considered a holiday by our shipping standards. In order to receive your shipment on this day, you must select "Friday delivery OK (may arrive after sunset)" at check out- even if that day is not a Friday. This choice lets us know that you understand that while we do our best to work with FedEx, we cannot control local delivery times. If you do not select this option, we will not ship your order to arrive on a day on which a holiday begins at sundown. If the holiday does not begin at sundown, but instead the next morning, you do not need to select this option. Example holidays: Erev Shabbat, Erev Pesach, Erev Rosh HaShanah.
What day of the week does the holiday fall on?
KOL Foods ships by a few methods: Ground 1-Day and 2-Day, Express-2 Day, Standard Overnight, and Priority Overnight. In a normal week, we ship 1-Day and Overnight shipments for arrival Tuesday through Thursday, and Friday if "Friday delivery OK" is selected at check out and 2-Day shipping for arrival Wednesday and Thursday, and Friday if "Friday delivery OK" is selected.
If a holiday falls at the beginning of the normal shipping week, we cannot ship out on that holiday, which may truncate the days on which deliveries can arrive. If a holiday falls at the end of the normal shipping week, we can still ship earlier in the week, but we may not be able to ship for delivery on those holidays.
Is the holiday a federal holiday?
KOL Foods ships with FedEx, which means we are tied to the federal holidays that FedEx observes. With these holidays in mind, KOL Foods does not ship out on these days, or ship for delivery on these days, so that our products do not spoil in transit. This also applies to the Friday after Thanksgiving.
An important factor to keep in mind, in this case, is also the rush of shipping that occurs for the December holiday season- KOL Foods orders immediately around Black Friday and Cyber Monday run the risk of delay due to massive volumes of nationwide ordering. When placing an order during these times, you can request a delay in shipping, to ensure your order is not spoiled due to delays.
As always, if you have any questions about our shipping practices, please contact us at firstname.lastname@example.org or using the Contact Us form.